Plans
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I paid for the premium plan still the plugins are not available.
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
I’ve just checked your account and noticed that you’ve upgraded to the Business plan. Now you have the ability to install plugins on your site.
If you need any assistance or have any questions about using plugins or anything else related to your WordPress.com experience, please don’t hesitate to ask. We’re always here to help.
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I paid 4050 for business plan and around 3.3k for premium which i cancelled.and still have not yet recieved my money back. I really need it to get refund asap as this was a project under an internship and i will be applicable for any mis leads.
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The price you paid for the Business Plan was reduced by the 3,360 you already paid for Premium, so you only paid the difference due for the upgrade to the Business plan.
The regular price of the Business plan is 7,680. You paid 3,360 (Premium) and 4,050 (Business upgrade minus a 25% off coupon) which is 7,410 that you paid in total which will pay for Business for one year.
I hope that clarifies things! Let us know if you have any questions or need help with anything else.
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no, nothing like that was mentioned while paying it. I clearly cancelled the plan which i took before and i got a message of refund will be initiated to me, then I proceeded to buy the business plan. I have not upgraded but cancelled the first one and then bought the second one. I got the message that refund will be provided. Plz give my refund back. I can share ss for stating the msg of refund.
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I wanted the plan where i can download plugins ,that’s it and for that i don’t wish to pay such huge amount of 7410। Plz clarify what’s happening।
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Hey there,
To reassure you – you haven’t over paid, or paid twice when purchasing the premium plan.
As @staff-heroponriki explains, credits were applied when upgrading from the premium to the business plan, and so the premium plan purchase was deducted from the full cost of the business plan.
I can share ss for stating the msg of refund.
That would be awesome, please upload this to your media library so that we can take a look and we can look to clear up any confusion that may be in place.
Many thanks!
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Hey there,
Ok, so it doesn’t look like that subscription was cancelled, and this is why the credits totaling ₹3,360 – were applied to the purchase of the business plan, making the purchase of the business in this instance: ₹4,050, instead of a refund.
When the business plan was purchased, this replaces the premium plan as all features in the premium plan, are also present in the business plan.
I hope this helps to clarify things.
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this is the SS i took while clicking on that cancel button. I am. Very sure i cancelled after seeing the msg of refund. Also the business plan was always price varying. Still since it’s not clear let me know what i should do,so that i don’t have to pay the complete 7k coz my only need is to have an option to download plugin. If u know any such plan plz let me know.. right away..and also tell me how j will proceed by paying this time.
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Hi, if you had completed the cancellation of your Premium plan before, you would also be able to find the cancellation receipt in your Billing History which you can find at this link:
https://wordpress.com/me/purchases/billingA few notes to reiterate what was mentioned before:
- The standard price of the Premium plan is ₹4,200.
- The standard price of the Business plan is ₹9,600.
- Since you purchased with an introductory offer, you paid respectively:
- ₹3,360 for the Premium plan
- ₹4,050 for the Business plan upgrade (from your non-cancelled Premium plan).
- Between the introductory offer and the coupon you used, you have paid in total ₹7,410.
The total that you have paid for your Business plan is at this time even more discounted than usual. Your Business plan is set up and ready for you to use and I do see that you have installed a plugin on your site.
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So, now I want to get the refund. I want to cancel both the plans and just need to connect my domain to the WordPress site. What should I do? don’t want plugins if it costs this much.
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while cancelling business it is showing only 6225 will be refunded , I want complete 7410 since I don’t want the .in as well. how can I remove the payment for .in domain?
plz reply soon. its very important. The money was not mine.
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Hey there,
It’s possible to cancel the business plan via https://wordpress.com/me/purchases/ and you would get a refund for that.
In order to connect the domain to the site, you would need a paid plan – if you wish, I can undo and refund the business plan, and re-instate the premium plan at no extra cost. This means you would get a refund for: ₹4,050.
To get a refund for everything, would mean, there would be no plan in place, and it would not be possible to use a custom primary domain.
Would you like to proceed with this?
Many thanks!
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while cancelling business it is showing only 6225 will be refunded . If I proceed by this what things I will left with to use?
will my domain will be connected? and I won’t be able to use the plugins I am using currently?
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while cancelling business it is showing only 6225 will be refunded . If I proceed by this what things I will left with to use?
If you cancel your Business Plan, you will be required to pay for the domain registration for drprasadswellnesshub.in, which costs 1,185 per year. The domain is free only for the first year if you maintain your plan. Consequently, if you cancel and receive a refund, the refund amount will be reduced by the domain registration cost, which is 1,185. This means that your total refund will be 6,225 (7,410 – 1,185).
I have to use the forma nd WhatsApp plugin.?
To be able to use any plugins on your site, it is necessary to have a Business plan. Based on your requirement for plugins, I recommend that you continue with the Business plan.
As stated on our plans upgrade support page, the pro-rated credits displayed on the Plans page enable you to use the remaining value of your current plan towards an upgrade to a higher-cost plan. Any credit for the remaining time on your current plan will be automatically applied to your upgrade. However, pro-rated credits cannot be applied to any other type of upgrade.
This is why you only paid the difference in cost between the Premium plan and the Business plan when you upgraded to the latter plan.
can I be connected with a support on call? This is very confusing me now
We don’t offer phone support, but as a Business plan user, you have access to priority email support and live chat support, subject to the availability of live chat operators. You can access these support options by visiting your account page at https://wordpress.com/help/contact.
However, if you prefer, we can continue to assist you with your queries here in the forums. Please note that as this is a public forum, we may not be able to respond to your questions immediately.
I hope this information is helpful. If you have any further questions or require assistance with anything else, please don’t hesitate to let us know.
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i will continue with business plan.can u provide me with a single receipt of complete amount I paid.so that i can show my client the same.
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