Plans page is blank

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  gonebirdinbirdblog · Member · Oct 26, 2024 at 8:19 am

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  I have had a Pro plan for 3 years and it just renewed ($180) in May 2024. I removed this plan and it automatically reverted to a free plan. I am interested in purchasing the Personal plan but when I try to click ‘Plans’ on my profile, the page is blank. I have tried several different browsers. Ultimately I’m hoping to receive a refund for the Pro plan since I paid for a full year and there were still 7 months remaining. Is anyone able to provide guidance? Thanks so much.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  themagicrobot · Member · Oct 26, 2024 at 1:01 pm

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  After five months you have long since passed the refund window. Perhaps a member of staff could recover your Pro plan as you did pay for it for a full year. I see this thread has been tagged with “modlook” for a member of staff to follow up.

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  hacchism · Staff · Oct 27, 2024 at 5:49 am

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  Hi @gonebirdinbirdblog👋

  I see that you have opened a support request through the Help Center. We have already responded to you there, so please kindly check our response there and keep responding there so we can assist you better.

  We are going to close this forum thread.

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  gonebirdinbirdblog · Member · Oct 28, 2024 at 5:13 pm

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  Hi @hacchism,

  I tried opening a support request through Help Center and was only able to receive the AI bot responses. I do not see any responses from the support team. The “Plans” page is still blank when I try to upgrade my plan. For clarification, I had the Pro plan for 3 years and wished to downgrade to a Personal plan. Instead I was downgraded to a free plan and have been unable to receive support. Thanks in advance for you assistance.

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  hacchism · Staff · Oct 28, 2024 at 9:41 pm

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  Hi @gonebirdinbirdblog!

  I tried opening a support request through Help Center and was only able to receive the AI bot responses.

  Hmm that’s odd as we can confirm we have responded to your message.

  I’ve gone ahead to resent a message to your account email address so now you should see it in your inbox. Please kindly check it and reply to it directly.

  Thank you for your cooperation.