Please can you call

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  lwfa · Member · Jul 2, 2018 at 2:51 pm

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  Hello,
  Our website is not showing up and we need to gain access to the admin page in order to make changes.
  Please can you call us on (redacted) to discuss the matter further.

  Many thanks,
  Natalie

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  staff-zinnia · Staff · Jul 2, 2018 at 2:59 pm

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  Hi –

  We don’t offer phone support but I can help you here.

  What is the site in question?

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  staff-zinnia · Staff · Jul 2, 2018 at 2:59 pm

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  You’ll see that I have removed the phone number from this thread. Please remember not to post any personal details here as the forums are indexed by search engines, they are public.

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  lwfa · Member · Jul 2, 2018 at 3:01 pm

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  I can’t access our admin page, can anyone help me?

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  starlord5 · Member · Jul 2, 2018 at 3:01 pm

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  Hi there,
  Please share your site address first, so that we can assist you accordingly. :)

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  lwfa · Member · Jul 2, 2018 at 3:07 pm

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  lwfa.co.uk

  I can’t seem to access our admin page…. i’m totally new at this having taken over from a previous member of staff.

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  torres126 · Member · Jul 2, 2018 at 3:16 pm

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  Hi,

  It appears that your website uses the self-hosted version of WordPress (hosted by Zen Internet) rather than WordPress.com, which is what this forum is designed to help with. Note the difference here: https://en.support.wordpress.com/com-vs-org/

  You may be able to find help here: https://wordpress.org/support/

  Hope this gets fixed soon!

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  supernovia · Staff · Jul 2, 2018 at 11:08 pm

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  Noting as well, since the site is not on our servers, you can try contacting your host. Ask them about backups, and ask if they can help you through one of these options.
  http://codex.wordpress.org/Resetting_Your_Password

  If you need more help, you can get community support at wordpress.org/support/forums — good luck!