Please cancel and refund the 10 GB Upgrade for midnightformula account

  • Unknown's avatar
    midnightformula · Member ·

    WordPress, I’m not sure why I have to do this on the forum, but the annual renewal occurred on 12/29, but I couldn’t find a “Cancel” button on the My Upgrades page for the 10 GB upgrade prior to the renewal. Please cancel and refund. Thanks. –Rene

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Refunds are time limited. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. Note: It takes from 1 – 2 weeks for the refund to be received.

    See here:
    Dashboard > Store > My Upgrades
    http://en.support.wordpress.com/my-upgrades/

    Dashboard > Store > Billing History
    http://en.support.wordpress.com/Billing-History/

    Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

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  • Unknown's avatar
    gracejiyoung · Member ·

    Hi Rene,

    It looks like the upgrade was purchased in a different account. Please log into the account that purchased the upgrade and cancel it.

    Let me know if you have any questions with this!

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