Please cancel my order – Receipt ID: 15558593
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We require some relevant details to help.
- Exactly which username account registered the blog and purchased the upgrades for it?
- What is the URL of the underlying .wordpress.com blog, please?
- What is the URL of any domain URL involved please?
If you purchased a domain name via wordpress.com Staff need to know whether or not you want to keep the domain name and use it on another site.
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
In this case and when we need Staff help with issues Volunteers cannot resolve we type modlook into the sidebar tags on our forum threads. I did that for you.
From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond and wait patiently for their help. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hey there,
Not a problem! I have canceled your subscription for Premium Theme and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.
Please let me know if you have any other questions.
Take care,
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