Please cancel my payment

  • Unknown's avatar
    youngadapter2 · Member ·

    Hello, I hope you’re having a good day!
    I subscribed the annual plan a year ago, but I didn’t really use WordPress the whole time, and I completely forgot the fact that I had subscribed.
    I canceled the subscription as soon as I found out that the payment was made. I would be very grateful if you could cancel the payment.
    Thank you in advance!

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    For what site is this?

    The youngadapter2 account you used to create this forum thread has never bought any paid plans from us.

  • Unknown's avatar
    youngadapter2 · Member ·

    Hi, sorry for the late reply.

    I found out that WP has a refund policy:

    https://wordpress.com/support/manage-purchases/

    it says: “Most subscriptions can be canceled for a refund within 14 days of purchase or renewal.” So I believe I can get the refund since I canceled right away.

    And also it says: “Note that it may take somewhere between 5-10 business days for the refund to reflect in your bank statement. Depending on your location and bank, it can take up to 30 days.”

    So I’ve been waiting for the money to come back but I think I need some confirmation from WP that I am going to get that refund.

    I have no idea why the purchase history got erased, but as I said before, I subscribed a year earlier, paid WP 252 dollars, and got billed again this time.
    Here are the payment info for your reference:

    On AUG 1 2021, I paid 252 USD to WP(REDACTED)
    On JUN 30 2022, I paid 18 USD to WP(REDACTED)
    On JUL 1 2022, I paid 300 USD to WP(REDACTED)

    I don’t know what the 10-digit alphabet-number combination is but I guess it would be helpful to let you know. If you need anymore information about my account, I’d like to help.

    Thank you!

  • aleone89 · Staff ·

    Hello there,

    I have no idea why the purchase history got erased, but as I said before, I subscribed a year earlier, paid WP 252 dollars, and got billed again this time.

    The purchase history would not be erased, instead the purchases mentioned are with another account.

    I’ve reached out to the account owner of the purchases to further help with a resolve.

    Please be sure to check any and all email accounts that may be in use with WordPress.com.

  • Unknown's avatar
    youngadapter2 · Member ·

    Hi,

    I logged into every email address that I have but there weren’t any mail from you. Could you tell me the email address that you have reached out?

    Thank you!

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    I wouldn’t be able to divulge that information for security and privacy purposes.

    If you’ve got a transaction ID, you can also use this form: https://wordpress.com/wp-login.php?action=recovery to recover the account.

    I hope this is useful.

  • Unknown's avatar
    dtourmusic · Member ·

    Hey,

    Thanks to you I finally found my old account that I had forgotten for a year. (I had to find my old MacBook to trace down what I was missing..)

    I canceled the subscription and it now says -300 on the billing history. I’ll wait for the refund. If another day passed then I would’ve lost that money. Thank you so much!

  • staff-ozmodiar · Staff ·

    Howdy,

    As you note, I’m seeing a refund as having been processed today. So you should be all set. Please keep in mind that while many refunds show up withing 24-48 hours, it is not unusual for them to take up to 7-10 days. And in rare cases, typically with non USA banks, even longer.

    Let us know if anything is unclear or you have any further questions.

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