Please Cancel Renewal and Refund

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  abbyyounis · Member · Dec 31, 2019 at 1:15 pm

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  Hi

  An auto-renewal payment was taken from my account today. I cannot see this in my Manage Purchases.

  Please can you cancel this subscription and refund the amount.

  Kind regards

  Abby

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  staartmees · Member · Dec 31, 2019 at 1:47 pm

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  You can check that charge at https://wpchrg.wordpress.com/

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  kokkieh · Staff · Jan 2, 2020 at 9:06 am

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  Hi there,

  The account you’re using to post here has never bought any upgrades from us. If you were charged for a renewal, it’s for a site in a different account.

  If you’re unsure what site or account it’s for, you can search for the transaction at the link @staartmees provided above. You can also contact our billing support team directly via the contact link on that page.