Please !Cancel site!
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Hello, I’ve purchased a new domain http://www.zenuwpijn.net (300 + 76 euro paid from my visa card).
First of all, I can’t see my site in my profile.
Second, I would like to cancel this domain and site.
How can this be done? As you pointed out cancelations can be made within 30 days.
Have been working hours and hours to understand the problem, but I failed. Now I do not want to have this site anymore!The blog I need help with is: (visible only to logged in users)
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You don’t see that site in your profile because that site is connected to another account. You must log out from info4vaginalebrandpijn and login again to the account connected to http://www.zenuwpijn.net/.
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Hi there,
@staartmees is right. You’re logged in to another account. Please log in to the account that owns zenuwpijn.net and contact us again to help you with the refund.If you cannot access that account please follow our Account Recovery guide:
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I’m a friend of Jan who asked this question and helped him with this problem.
The problem is that he doesn’t know which account he has used.
ALTHOUGH – and that’s the weird part – he received a confirmation on his gmail account (which is connected with the info4vag… account) that his net zenuwpijn.net domain has been registrered.
The system doesn’t recognize any other emailaddress he could have used.
So we are totally stuck and have been working in loops.
If an admin can send him a PM with the emailaddress the zenuwpijn.net is been registered on, would be a great help. -
Good morning!
I’ve just sent a note via email to the correct address. Please write back to me there so we can get this sorted. Let me know if you haven’t found the email after checking your spam and other folders. The subject line is
zenuwpijn.ne. -
Hello Liz, unfortunately Jan didn’t receive the email.
Is it possible you let me know to which email account you have send it to?
I hope this will help to get things re winded.
Thank you,
Yolanda -
Hi there,
I cannot divulge the exact email info. However, it’s a gmail email, so tell Jan to check her social tab or spam folder for the email and/or search for
WordPress.comin the search field. Our emails commonly end up in Gmail’s social tab or the spam folder.Thanks!
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Hello staff,
I’ve digged all the gmail addresses Jan has, but none of them has an email from WordPress….
If I send you a DM with a list of these email can you tell if it is one of them?
Or give me the first 4 letters? -
I don’t see the option to send you a DM or set this reply on privat. Now what can I do… :-(
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The only way forward is by providing proof of ownership through our account recovery form. We can’t confirm/deny any other account details as it would be a breech of account https://en.support.wordpress.com/account-recovery/
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Hello Liz & Staff,
The form to recover the account didn’t work as it didn’t accept the verification code. I don’t know why that is.
I have just send an email to help@wordpress.com with attachments of the payment and a forward of the original verification email.
Have you received that?I sure hope this can be solved soon.
Thank you! -
From which email address did you contacted us?
Feel free to type your email address here as it will only be visible to staff members only.
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Hi, I’ve send my email from (email visible only to moderators and staff)
with a CC to (email visible only to moderators and staff)
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We have received the email. The Account Recovery team will have a look and will get back to you as soon as possible.
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