Please check your Primary Site’s Jetpack connection
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Overview
“Please check your Primary Site’s Jetpack connection”
This error message appears on approximately half of the pages in my wp-admin area, preventing them from loading. Affected pages include:
- https://wordpress.com/page (error message)
- https://wordpress.com/settings/general (error message)
- https://wordpress.com/help/contact (page is blank)
- https://wordpress.com/plugins (error message)
- https://wordpress.com/hosting-config (error message)
- https://wordpress.com/post (page is blank)
- https://wordpress.com/stats/day
- https://wordpress.com/backup
Steps to reproduce
- visit aipathways.org/wp-admin
- click on “pages > add new” in nav bar on left
- Expected: I can create a new page or edit another page’s contents
- Actual: “Please check your Primary Site’s Jetpack connection”
(when clicking the wp-admin link in the message, admin site does not load.)
What I’ve tried to fix it
- Clear cache and reload page, etc. (normal client-side stuff)
- I also disabled uBlock origin and PiHole, no change
- Follow instructions at https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/
- Debug tool says “Everything looks great!”
- Follow instructions at https://jetpack.com/support/reconnecting-reinstalling-jetpack/
- Jetpack > Dashboard loads the dashboard and shows the “Connected” tag under VaultPress Backup – this is different than the doc shows
- “Deactivate / Delete” instructions also seem to be out of date or unavailable. Jetpack is “automatically managed for you.”
- Deactivate all plugins except Akismet and Jetpack (neither provide this option.)
- Checked list of plugins with known issues and see none which are active
- Attempt to Update Jetpack plugin
- Switch to “Twenty Twenty-Two” Theme (and now I can’t switch back)
- Checked site’s health status under Tools > Site Health. No issues reported.
- Checked /xmlrpc.php and got the correct “POST requests only” message
- I’d like to connect via SFTP, which I believe I’ve done in the past but don’t seem to have the connection information stored.
I think that at this point I really need professional support, however I can’t ask for it because the wordpress “contact us” page doesn’t load any content. Can anyone point me to an email address I could try? Or have additional things I could look at?
The blog I need help with is: (visible only to logged in users)
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Well, that was a surprise. I logged out and back in, and everything seems to be working normally for the moment. I never would have guessed that this problem would have to do with my account/session, but this thread had someone else resolve the same problem by logging out and back in.
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Hi there, thaks for confirming that you were able to sort this out. If there is anything else you need a hand with you can reach us via the priority support options provided in your Business Plan (such as live chat) here: https://wordpress.com/help/contact
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Thank you for responding! I would have loved to use that to ask for help; unfortunately, while I was in this state, that page was blank and unusable. It would be pretty helpful if there were an email address I could send to as well.
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Thanks for posting this. I had the same problem – the log-out/log-in worked for me as well!
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