Please check your Primary Site's Jetpack connection

  • Unknown's avatar
    prefshop · Member ·

    I’m trying to get into the dashboard for my site but keep getting the error above. I go to wp-admin and try to log in, but it says my password is incorrect, and I never get any email when trying to reset my password. I’ve checked every email address I have and every folder, including spam, but it’s nowhere to be found. I’d expect it to go to the email address on my WordPress account page, but that clearly isn’t happening. Any help is much appreciated.

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I am seeing a communication error when debugging your site:

    https://tools.jetpack.com/debug/?url=http://preferredshopservices.com

    It sounds like a reinstall may address this issue:

    Jetpack

    Although your site is connected to WordPress.com via Jetpack, it is using the open-source WordPress.org software and you need to seek help at these forums:

    https://wordpress.org/support/plugin/jetpack/

    These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would also reach out to your site host for help.

    Thanks!

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