Please check your Primary Site’s Jetpack connection

• 

  julieguenanen · Member · Sep 11, 2020 at 8:00 am

  • Copy link
  • Add topic to favorites

  I got this message on julieravard.com which is inactive. I can’t get access to sparklingblabla.com and I keep receiving the error. Can you please help me resolving the issue.

• 

  staff-doublebassd · Staff · Sep 13, 2020 at 9:22 pm

  • Copy link

  Hi there,

  I checked your site and it appears you’re in the wrong forum. Although your site is connected to WordPress.com via Jetpack, it is using the open-source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/plugin/jetpack/

  These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would also reach out to your site host for help.

  If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!