Please check your Primary Site’s Jetpack connection

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  emilyruthdailydiary · Member · Dec 18, 2020 at 6:47 pm

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  I am locked out of my account due to this ‘Please check your Primary Site’s Jetpack connection’ I can’t fix it because I log-in. Please help I am losing jobs due to not being able to log-in.

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  staff-blorbo · Staff · Dec 18, 2020 at 7:10 pm

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  What is the URL of the site you’re trying to work on specifically?

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  emilyruthdailydiary · Member · Dec 18, 2020 at 7:12 pm

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  https://workwithem.com/

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  staff-blorbo · Staff · Dec 18, 2020 at 7:14 pm

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  That site belongs to a different account here, not the one you’re currently logged in under.

  If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

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  emilyruthdailydiary · Member · Dec 18, 2020 at 7:20 pm

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  That’s all I have I don’t have an account under a different email. This is the only email and password I have and I have no problem logging in and out.

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  staff-blorbo · Staff · Dec 18, 2020 at 7:29 pm

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  The site does belong to a second WordPress.com account under a different email address.

  Creating an account requires activating it via a link sent in a confirmation email, so you did have access to a second email address at one time.

  If you truly no longer have access to a second email address, we have further options for you at https://wordpress.com/support/account-recovery/#account-recovery-form