Please check your Primary Site's Jetpack connection

  • Unknown's avatar
    chersimpsonwatt · Member ·

    Please can someone assist me.
    I am unable to make changes to the website. http://www.chersimpsonwatt.com.
    Message displayed at top right gives me the “Please check your Primary Site’s Jetpack connection”
    I read a post which said, disconnect jetpack and re-connect.

    I go into jetpack to try and disconnect but have not got the option.
    I only see, Dashboard, Settings, backup and scan, site stats and askimet.
    I have not altered the site in a very long time.
    I have also entered into settings and general but have no manage your connection.
    Can anyone assist me please?
    Many thanks

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Hi!

    We can absolutely help you sort this out.

    However, as a WordPress.com Business plan subscriber, you have access to our livechat support team. And contacting them will likely be a faster way of helping you get this sorted out:

    https://wordpress.com/help/contact

    If you cannot (or do not wish to) use the livechat system, let us know and we will be happy to help you here in the forums!

  • Unknown's avatar
    chersimpsonwatt · Member ·

    Thank you so much.
    I tried that also but when I am in the contact us section, it is completely blank?
    Continues to say
    “We couldn’t load our Concierge schedule. Please try again later”

  • Unknown's avatar
    chersimpsonwatt · Member ·

    thank you all. this is sorted now.

  • The topic ‘Please check your Primary Site's Jetpack connection’ is closed to new replies.