please check your primary site’s jetpack connection

  • Unknown's avatar
    marshallcpa · Member ·

    my website appears to be hacked. when i log in to change i see ‘Please check your Primary Site’s Jetpack connection’. i am not able to change anything

    Correct account: Unknown

  • kokkieh · Staff ·

    Hi there,

    The Jetpack error you see on WordPress.com is because Jetpack is unable to connect to your site, which is hosted at another provider.

    And Jetpack can’t connect, because your site appears to be offline: This is what I see if I try to visit it:

    https://d.pr/i/FC4iib

    It looks like your site used to be hosted by https://ipower.com/, and I’m guessing your hosting with them expired, which is why the site is now offline and the domain showing a landing page instead. You’ll need to contact https://ipower.com/ directly for help with this, as they’re the ones who control your domain and the servers on which your site is hosted.

    Once your site is back online and Jetpack can see it again, the connection error on our end should go away.

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