Please check your Primary Site’s Jetpack connection

  • Unknown's avatar
    cabanashorcon · Member ·

    Hello,
    I cant access my page and when I tired to look at it I got this message: Please check your Primary Site’s Jetpack connection. I tried to follow instruction that I found on forums but could’t fix it.
    Can you help me?
    Thank you

    I don’t have a site linked to this WordPress.com account

  • kokkieh · Staff ·

    Hi there,

    Based on Jetpack’s debugger at https://jptools.wordpress.com/debug/?url=http://www.cabanashorcon.com, Jetpack is unable to communicate with your site. That’s why you’re seeing an error here on WordPress.com.

    But I’m afraid we’re not able to help fix this from our end – the cause of the problem is on your hosting provider’s servers, where we don’t have any access.

    It looks like you’re using One.com. Contact their support and make sure that XML-RPC on your server is enabled and is not being restricted. If you’re using any security plugins on your site, also make sure that those aren’t blocking XML-RPC, as Jetpack uses that service to communicate with your site.

    If all that checks out, try disconnecting and reconnecting Jetpack and see if that helps.

    Jetpack

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