Please check your Primary Site’s Jetpack connection

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  admincc39d3a714 · Member · Sep 21, 2022 at 6:34 pm

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  Hi! I am trying to update our site but keep getting an error that says ‘Please check your Primary Site’s Jetpack connection’. Our site is currently up and running. What do I need to do to fix this?

  I don’t have a site linked to this WordPress.com account

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  aleone89 · Staff · Sep 22, 2022 at 1:25 pm

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

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  admincc39d3a714 · Member · Sep 26, 2022 at 6:00 pm

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  wesleywwu.org

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  staff-blorbo · Staff · Sep 26, 2022 at 7:02 pm

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  Hi there, please try disconnecting Jetpack from WordPress.com at Jetpack > Dashboard > Site Connection > Manage Site Connection in your site’s Dashboard, then connect again when prompted.

  If that doesn’t work, please contact Jetpack’s support about this via https://jetpack.com/contact-support/?rel=support if you have a paid plan, or https://wordpress.org/support/plugin/jetpack/ if you do not.