Please Check Your Primary Site's Jetpack Connection

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  sofiepettersen · Member · Aug 30, 2019 at 10:47 am

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  Hey!

  I am logged in, but whenever I am trying to add a new page or something else, like changing theme, by using the navigation I get this error message: “Please Check Your Primary Site’s Jetpack Connection”. Any tips on how to solve it?

  The blog I need help with is: (visible only to logged in users)

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  krupaly2k · Member · Aug 30, 2019 at 4:17 pm

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  Hi,

  You can test your website specific to Jetpack by adding your site URL on below page

  https://jetpack.com/support/debug/ — In this your website looks fine. There must be some plugin conflict issue.

  Please check blow URL for some of the know issues.

  Jetpack

  Also, please check below URL for some troubleshooting tips

  Jetpack

  Hope this will be helpful to you.

  Thanks!

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  supernovia · Staff · Aug 31, 2019 at 10:06 pm

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  @sofiepettersen if you have not already, can you reach out directly to support at https://en.support.wordpress.com/contact/ ?

  You have a Business plan which gets direct support from staff. And, since your site is hosted here, we can help with any Jetpack connection issues.

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  sofiepettersen · Member · Sep 2, 2019 at 1:17 pm

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  Yes, I know. However, when I go to that site, it keeps loading without the form turning up.

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  staff-zinnia · Staff · Sep 2, 2019 at 3:52 pm

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  Does it work in a different browser?