‘please check your primary site’s jetpack connection’ error
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Hi there,
I am trying to find where to make a few changes on my website like changing the logo but i can’t navigate any sections without this error message showing up “please check your primary site’s jetpack connection’. I can’t even access the support live chat.
Can you please help?The blog I need help with is: (visible only to logged in users)
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Hello,
I checked your site and the Jetpack connection looks okay, so you should now be able to open a chat:
https://wordpress.com/help/contact/This type of error can sometimes be caused by a plugin and I noticed you have the Health Check and Troubleshooting plugin installed, so perhaps you already turned off the problem plugin.
https://wordpress.com/support/plugins/solve-problems-with-plugins/#health-check-amp-troubleshooting-pluginI recommend updating any plugins with updates available. You can turn on plugins one at a time to see if any cause an error.
If you need assistance in figuring out if a specific plugin caused the issue, we can help do that with permission to turn some of them off temporarily.
Please feel free to reply to this message if you have any other questions and have a great day!
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Unfortunately, I still can’t access the support chat, nor the plugin section in my WP-admin.
You have my permission to turn some of them off until I can access my wp-admin again and make the necessary updates to the plugins.
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Hi there, @pinondelphine!
It looks like the error you are seeing could be a browser or browser cookie related issue. Can you please try logging out of WordPress.com and then logging back into WordPress.com and let me know if that helps? Additionally, please try clearing your browser cache. Here is how to do so:
Some issues that you encounter with your WordPress.com site or account can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies. Supported Browsers Some browser issues may be caused by the browser itself. For optimal viewing and security we recommend that you use an up-to-date version of any of the following browsers: Google ChroLet me know if you have any questions!
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Hi there, @pinondelphine!
So happy to hear that worked for you! If you need any additional help, don’t hesitate to reach out.
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