Please check your Primary Site's Jetpack connection error

  • Unknown's avatar
    madisonnjdems · Member ·

    Hello,

    I am getting this error when trying to update content on our site: “Please check your Primary Site’s Jetpack connection”. I have read the forum suggestions and have two deadends:

    1) The Settings –> General path yields the same error msg.

    2) Jetpack –> Dashboard does not show the connection link to be able to disable the connection.

    Any other ideas? TY.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    Since you have a Business plan, you have access to priority email and live chat support. You can access this priority support from your account page where you can get help more quickly than posting in the free public support forums.

    https://wordpress.com/help/contact

    We’ll need to be able to look at your site’s backend, which we’re not able to do on the free support forums, so please reach out to them as soon as possible to fix this connection issue.

    Thanks!

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