Please check your Primary Site’s Jetpack connection’ error

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  brenomoro · Member · May 29, 2022 at 2:19 pm

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  I’m getting an error ‘Please check your Primary Site’s Jetpack connection’ whenever I try to do anything. I’m also unable to view the ‘my sites’ page, it just shows the same error.

  I don’t have a site linked to this WordPress.com account

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  amiteshg93 · Member · May 29, 2022 at 5:11 pm

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  Hi there,

  What is the URL for the site you’re referring to?

  Please note that this forum is exclusively for WordPress.com websites; for open-source WordPress websites (from WordPress.org), there is a dedicated forum here: https://wordpress.org/support/forums

  Thank You! :)

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  brenomoro · Member · May 29, 2022 at 6:19 pm

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  Hi,
  It’s referring to rumodesign.com.br.

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  kokkieh · Staff · May 30, 2022 at 7:10 am

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  Hi there,

  You’re getting that error because your site itself is currently offline – Jetpack can’t communicate with your site if the site itself isn’t working.

  Please contact support at your hosting provider directly for help with why your site isn’t working at the moment. We don’t have any control over or access to the server on which your site is hosted, so we’re not able to help with this from our end.

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  brenomoro · Member · May 30, 2022 at 11:37 am

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  This site is not active anymore but Jetpack is still linked.

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  fstat · Staff · May 30, 2022 at 12:47 pm

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  So, do you want to disconnect that site from your WordPress.com account? If that’s the case, then we can do that for you.

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  brenomoro · Member · May 30, 2022 at 1:12 pm

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  Yes, please.

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  staff-ozmodiar · Staff · May 30, 2022 at 3:40 pm

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  I have disconnected that site for you.