Please check your Primary Site’s Jetpack connection – website is down

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  drewdruid · Member · Aug 8, 2022 at 6:16 pm

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  For the past couple months my website has been down. When I try to click on ‘my site’ from WordPress I get ‘Please check your Primary Site’s Jetpack connection’ and when I click the w-p admin button it says the website can’t be reached.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  amiteshg93 · Member · Aug 8, 2022 at 6:19 pm

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  Hi there,

  What is the URL for the site you’re referring to?

  Thank You! :)

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  drewdruid · Member · Aug 8, 2022 at 6:25 pm

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  http://dot2dots.com.s100052.gridserver.com/

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  aleone89 · Staff · Aug 9, 2022 at 8:45 am

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  Hello there,

  You would need to disconnect from Jetpack as per these steps here: https://jetpack.com/support/disconnect-jetpack-sites/ and then reconnect as per these steps here: https://jetpack.com/support/getting-started-with-jetpack/

  I hope this is useful.

  Also to note, these forums are for sites hosted on WordPress.com. For assistance you may need to reach out to the WordPress.org forums https://wordpress.org/support/forums/