"Please check your Primary Site's Jetpack connection – wp-admin"

  • Unknown's avatar
    algecenterdanmark · Member ·

    Hi,
    when I try to edit my wordpress site I get the error:

    Please check your Primary Site’s Jetpack connection
    wp-admin

    and a white page that doesn’t display anything.
    What can I do. I googled the error and followed peoples advice to no avail.

    Best regards
    Nic

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi Nic,

    I don’t see any Jetpack errors for your site, and I’m able to access all areas of your dashboard without problems from my end, so the issue could be in your browser.

    Can you check if clearing your browser cache and rebooting your modem/router makes any difference? If you’re using any browser add-ons, also temporarily disable those. The type of problem you describe usually means some of the code the page needs to work isn’t being loaded, and that can either be because something is stuck in the browser cache, or something is actively blocking the code.

  • Unknown's avatar
    algecenterdanmark · Member ·

    Hi kokkieh,
    thanks for the quick reply. I went through trying another browser and it worked! I am normally using a barebones version of Edge (newest update) at work with no extensions. Chrome worked, so I will use that going forward. Any idea why it didn’t work with Edge?

    BR Nicolaj

  • kokkieh · Staff ·

    Thanks for confirming it works in Chrome. It’s always helpful if we can narrow something like this down to a single browser :)

    If you haven’t yet, try clearing the cache in Edge, as this could be as simple as something stuck in the cache. Especially if it used to work, and then suddenly stopped working, this is very likely.

    https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

    Beyond that, you can also check your settings in Edge and make sure it allows JavaScript. Especially if your computer recently installed an update for Edge, that setting might have gotten switched as part of the update process.

    https://www.whatismybrowser.com/guides/how-to-enable-javascript/edge

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