Please check your Primary Site’s Jetpack connection wp-admin

  • Unknown's avatar
    iusher08 · Member ·

    I couldn’t edit some HTML and got and error that said ‘the editor has encountered an unexpected error’; I googled the error and found deleting cache could help but nothing. I followed this article: https://writestation.com/fix-the-editor-has-encountered-an-unexpected-error-in-wordpress/

    Following this caused my folders to disappear and I get ‘Please check your Primary Site’s Jetpack connection wp-admin’ as an error. My site is up I just have no way to edit any code.

    I don’t have a site linked to this WordPress.com account

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    iusher08 · Member ·

    blog I need help with is not “teenchallenge.net” although THAT IS a site we have but that’s on Squarespace. The WP site I need help with is http://eteenchallenge.org/

  • aleone89 · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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