‘Please Check Your Site’s Jetpack Connection’ – Unable to View

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  dstamac · Member · Oct 10, 2020 at 4:42 pm

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  Hi there,

  I’m unable to check this as I continue to receive an error message whenever I try to access my website. Can someone provide advanced troubleshooting?

  Thank you!

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  dstamac · Member · Oct 10, 2020 at 4:45 pm

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  My website is down and I’m also unable to access the admin page, either. Any assistance you can provide is greatly appreciated!

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  darciemg · Staff · Oct 10, 2020 at 6:47 pm

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  What website is this for?

  Keep in mind that if WordPress.com does not host the site, this question will be better for WordPress.org forums. WordPress.com and WordPress.org are a little separate, and that can be confusing.
  https://wordpress.com/support/com-vs-org/

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  dstamac · Member · Oct 10, 2020 at 8:34 pm

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  We used .com to create the site. Our domain is hosted through iPage.

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  darciemg · Staff · Oct 10, 2020 at 8:40 pm

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  iPage is a host for WordPress.org software. WordPress.com is a hosting company, like iPage is. While you may have edited via WordPress.com due to using Jetpack, that didn’t host your site here. Please follow up with your host and WordPress.org on how to fix what’s causing the site not to load.

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  dstamac · Member · Oct 10, 2020 at 8:47 pm

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  Thank you for the clarification!