Please contact support quoting error AXLZNE

  • Unknown's avatar
    fefeii · Member ·

    I would like to upgrade to the Creator Monthly plan but i got this error: Please contact support quoting error AXLZNE

    and i can’t retry the payment unless I contact WordPress but I didn’t hear from WP’s team so far

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I checked your account, and your ability to purchase upgrades has indeed been disabled, and you should’ve received a notification in your dashboard regarding this. We cannot assist you in the forums but click on the notification in your dashboard to reach our payments staff.

    Our Billing Support team handles inquiries about this. You can contact them for assistance using the link in your dashboard: “Purchases are currently disabled. Please contact us to re-enable purchases.” You can also send an email directly to billingsupport@wordpress.com.

    Thanks!

  • Unknown's avatar
    narako8077 · Member ·

    Can I ask what the reason is for your website to enable the “account deactivated” function? Can someone come out and explain? Many people have suffered from the same problem, and it has bothered me for a long time, but your employees have never come forward to explain what is the reason. I tried to create 10 accounts, even used VPN to fly to countless countries, and I also changed several credit cards. The result I get is always “Purchases are currently disabled. Please contact us to re-enable purchases.” I have contacted you guys, but the result I always get is “We will not open access to your account.” What’s going on here? Strict censorship mechanism? It’s really baffling! Can someone please step forward and explain!

  • Unknown's avatar
    aisajib · Member ·

    Hi @narako8077

    We’re unable to help with this in the forums. Our billing team reviews these issues on a case-by-case basis, so you’ll want to contact them for help. If you haven’t sent them a message yet, please do so at billingsupport@wordpress.com.

    Regards

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