Please disable the captcha on my site, i am locked out of it

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  asalzillo · Member · Oct 15, 2021 at 11:11 pm

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  Hello,

  I cannot log into my site. I am getting the following error ‘ERROR for site owner: Invalid key type’

  After looking this up online, it looks like it is due to the capcha. I can’t contact paid support since I cannot log in to do so.

  Can someone please fix?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  kokkieh · Staff · Oct 16, 2021 at 9:44 am

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  Hi there,

  We don’t use CAPTCHA on WordPress.com, so I’m guessing you’re not speaking of http://sunglasses14379095269.wordpress.com/

  Can you please provide the URL of the site you’re trying to access?

  If you have a CAPTCHA, it’s being added by a plugin, so contacting support for that plugin is your best option to get help with this.

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  asalzillo · Member · Oct 16, 2021 at 3:39 pm

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  Hi Kokkieh,

  The url is evanaldo.com

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  kokkieh · Staff · Oct 16, 2021 at 5:09 pm

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  Okay, that site is definitely not hosted by us, so we have no access to it to help with this.

  But I took a look at the source code for your login page, and it looks like you’re using the reCaptcha plugin by BestWebSoft. You can ask for more help in that plugin’s support forum at https://wordpress.org/support/plugin/google-captcha/