Please help!

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  designing4better · Member · Oct 12, 2021 at 9:54 pm

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  Hi there. For some reason my site designing4better.com has been deleted. I am devastated. I will pay money to have it restored. Please please help. Many thanks! Clare

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  storygenie5 · Member · Oct 12, 2021 at 10:01 pm

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  Hi!

  Thanks for taking the time to reach out to the community.

  I would like to inform you that this thrad will escalated to the staff who will reply back to this thread as soon as possible.

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  staff-blorbo · Staff · Oct 12, 2021 at 10:04 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.