Please help :(

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  travelinggypsyadventures · Member · May 15, 2017 at 8:20 pm

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  Hello,
  I am trying to upload a new theme to my blog. I am receiving an alert message that reads ‘By proceeding you’ll lose these 5 features.’

  I am ok with loosing these features, but there is not an option to proceed. The proceed button is greyed out. Can you please provide me guidance on the best way to move forward?

  Thank you,
  Sydney

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · May 16, 2017 at 4:41 pm

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  Hi Sydney –

  I’ll be happy to take a look at what is going on here and I’ll send you an email follow up.

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  staff-zinnia · Staff · May 16, 2017 at 4:49 pm

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  I’ve had a closer look and it looks like you were able to proceed. Do you still need help with anything?

  You’ll also see that I’ve sent an email your way and feel free to reply there privately if you prefer.

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  travelinggypsyadventures · Member · May 16, 2017 at 5:32 pm

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  Thank you so much Liz! I really appreciate it. I just responded to your e-mail. Running into a new issue :(

  Really appreciate you <3

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  staff-zinnia · Staff · May 17, 2017 at 1:53 pm

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  No problem. I’ll have a look at that and send a reply. We can close this thread out and continue in email though. Remember with your upgrade you have access to private email and chat support via wordpress.com/help/contact/