Please Help

• 

  sovarealestatellp · Member · Sep 8, 2018 at 6:11 am

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  payment has been deducted from my account with following error. Please Help

  We’re sorry, there was a problem completing your purchase. Please verify that you’ve entered the
  correct billing information and try your purchase again. If the problem persists, please contact
  Billing Support for assistance.
  WordPress.com Purchase
  ₹2,400.00 in INR
  Ref #[redacted]
  please print this for your records

  The blog I need help with is: (visible only to logged in users)

• 

  justjennifer · Member · Sep 8, 2018 at 6:22 am

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  Please do not post financial information in our public forums as this could allow someone to take over your account. I’ve removed the info from your above post.

  I’ve tagged this thread for Staff attention. Kindly refrain from posting on this same topic any further and thanks for your patience while they get back to you.

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  supernovia · Staff · Sep 8, 2018 at 10:49 pm

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  Hi @sovarealestatellp, thanks, I wasn’t able to see any payment attempts on this account, even with the REF which you had provided previously.

  Can you check with your bank to confirm whether the transaction was voided there?

• 

  supernovia · Staff · Sep 9, 2018 at 12:44 am

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  @ sovarealestatellp We’re going to go ahead and close this and continue to work with you through a single private thread, so that the information is not spread over multiple threads and tickets.

  Please contact us there going forward and do not open new requests elsewhere. Thanks!