Please help

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  nicolawall2014 · Member · Feb 2, 2022 at 4:53 pm

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  I clicked on themes update and my site is now showing a http error 500 and disappeared.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Feb 2, 2022 at 5:23 pm

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  We can’t help you as your site isn’t running on the wordpress.com platform but uses the open source wordpress.org. Their support is https://wordpress.org/support/

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  staff-sheva · Staff · Feb 2, 2022 at 7:11 pm

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  Hi @nicolawall2014,

  I’m afraid that we can’t help directly because your thehurstgroup.co.uk site is not with WordPress.com managed hosting. As such, we don’t have the ability to take a closer look at your site.

  Instead, your host uses open-source WordPress.org software, which differs from what we offer here on WordPress.com.

  The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Otherwise, you may want to contact your host for further support.

  I hope that points you in the right direction.