Please help- cannot access any aspect of my wordpress account

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  jacie0304 · Member · Apr 15, 2014 at 4:24 pm

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  I cannot access my site, my dashboard, anything. The problem when trying to access my site, says “too many redirects” and the domain name now shows http://www.magictravelplans.com/HomeHomeHomeHomeHomeHomeHomeHomeHomeHomeHome

  I have checked the forums, no luck. I tried Domain Helper, no luck. I cannot do anything further because I cannot even access any aspect of my wordpress account. Please help!

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  theradiocrytic · Member · Apr 15, 2014 at 9:02 pm

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  How long ago did you get the domain? If it’s been less than 72 hours you’ll just have to wait until the changes go throughout the internet. If it’s been longer than that, then I don’t know.

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  jacie0304 · Member · Apr 15, 2014 at 9:22 pm

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  No it has been longer then 72 hrs. It has been about a week and I haven’t been able to get on for days.

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  theradiocrytic · Member · Apr 15, 2014 at 10:35 pm

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  Ok, I’ve tagged this for staff attention.

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  thistimethisspace · Member · Apr 15, 2014 at 10:44 pm

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  @jacie0304
  magictravelplans.com Is Hosted by DreamHost and the name servers are pointed to ns3.dreamhost.com, ns1.dreamhost.com, ns2.dreamhost.com

  There is no domain mapping upgrade for magictravelplans.com here at wordpress.com. What is the underlying .wordpress.com URL you are trying to map from to the domain URL please?

  What do your find in your dashboard at > Store > My Upgrades and at > Store > Billing History please?

  I strongly suspect you did not have an upgrade purchase completed here for domain mapping at all.

  I think you have this powered by WordPress.ORG install at http://www.magicdisneytravelplansandtours.com/ which is also hosted by DreamHost.

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  gracejiyoung · Member · Apr 22, 2014 at 6:38 pm

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  Hi there,

  @timethief is correct in that the site: http://www.magicdisneytravelplansandtours.com/ is a WordPress.org install hosted by DreamHost.

  Because your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  You may also wish to contact your host’s support team for more assistance. I’m so sorry we couldn’t be of more help.

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  jacie0304 · Member · Apr 22, 2014 at 7:25 pm

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  Thank you so much for your help. This has been fixed.

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  gracejiyoung · Member · Apr 22, 2014 at 7:30 pm

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  I’m glad it all worked out!

  Happy Blogging!