Please Help I don't want to lose my writings
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I tried logging into my account, it didn’t work suddenly. So I reset the password. That worked but it’s still asking for a code to text me. I don’t have that phone number anymore and I started the account years ago. I have the email for 2 factor authentication and several emails about collaborating and making changes on the account but the reset form won’t accept any of them. I still have the email the account is registered to, but it’s just putting me in this loop. I even tried texting the old phone number to see if someone has it yet? There’s noone to contact and I really don’t want to lose my account. Has anyone had this happen and have any other alternate methods to try? Any suggestions?
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Hi there,
Could you share the URL for this issue?
I taggedmodlookin this post; please wait for the Staff assistance. -
Howdy –
Following up on that ML tag. Please let me know which site you’re working on. Thanks!
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Hi there,
When you set up 2FA on the account you were provided with ten backup codes to print out for use in a situation like this. Please use one of those codes to regain access to your account.
If you no longer have those codes, or you never printed them out, please let me know.
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I don’t have those. I set the account up years ago when I was abroad. But I have a lot of documentation in emails other than that and the original verification email?
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