Please help – locked out of account
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Hi, so I have an old WordPress.com account with the username JOJETLTD (should be associated with my (email visible only to moderators and staff) email).
I don’t use the account much, but that’s not the point.
I recently set up this crowdfunding campaign:
https://www.justgiving.com/crowdfunding/litte-girl
….which generated a lot of online abuse from the trolls. so much so that I had to change my mobile number very quickly.Because I changed it quickly, I didn’t really think through the 2FA issue.
So, I can’t access JOJETLTD account now as I cannot see the text sent to the old number. Yes I think I set up an authenticator app *years* ago but god knows what email / app that was on as I have no idea when I last used it.
No I don’t have any backup codes – again, I set up the 2FA a million years ago (in a galaxy far, far away).
Yes this is my fault.
Yes, I feel like a plank.
Any ideas, please? I’m hoping someone from WordPress.com will take pity on me and investigate this.
Joel Hughes
Site: (email visible only to moderators and staff)/.
WP.com: Yes
Correct account: Unknown -
That’s a tricky situation! Are you able to use the account recovery form mentioned here?
https://wordpress.com/support/account-recovery/#account-recovery-formYou should be able to provide enough info to recovery the account, then explain the situation there so they can help. If that isn’t working for you, try passwordhelp@wordpress.com — just be sure to include all the details the form asks for, too.
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