PLEASE HELP ME!

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  bethreite · Member · Jun 30, 2016 at 6:19 pm

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  I just found out that my domain is expired and when I go to the purchase/upgrade site and press on the button that says ‘Renew it now’ it won’t let me. And there is no one to call for help. Please let me know how I can get this to work?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 30, 2016 at 6:23 pm

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  Hello there,
  Please read Domain Expiration https://en.support.wordpress.com/domains/domain-expiration/

  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did domain expîration take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Jun 30, 2016 at 7:52 pm

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  Hi there,

  I replied to your other thread here:

  https://en.forums.wordpress.com/topic/renew-domain-176

  Thanks!