Please help me get my domain back. My whole business and employees are down.

  • Unknown's avatar
    forourcraftygirls · Member ·

    The email account that this domain (thevividmark.com) is registered to was out-of-use and I did not see these renewal emails. Please send me how to get this back up asap to the (email visible only to moderators and staff) account and (email visible only to moderators and staff) and I will do whatever needs to be done. I can’t find anywhere on here to renew.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    Please do not create duplicate threads. I’ve removed your other posts and will reply to you here.

    It looks like you already have several open tickets with WordPress.com support. I’ll have someone from our support team reach out with more information. Please do not reply to other emails or create new ones and wait for Support to respond. Adding more requests makes it more difficult for us to help you.

    Someone will be in touch soon.

    Thank you!

  • Unknown's avatar
    forourcraftygirls · Member ·

    Thank you for the response and my apologies on multiple threads but my entire business operation is down and I have had no responses from WordPress, only expert helpers which I appreciate.

    Thank you, again. I will wait here for your response.

  • Unknown's avatar
    helper-heroponriki · Member ·

    You will not get a response here in your public support thread (which is what I responded to):

    https://wordpress.com/forums/topic/please-help-me-get-my-domain-back-my-whole-business-and-employees-are-down/

    You will get an email with the subject line WordPress.com Help: Please help me regain ownership of thevividmark.com from WordPress.com Support.

    We are experiencing a backlog of support requests at this time, so there may be some delay in responses. We do empathize with your current situation, but we also respond to requests in the order in which they’re received.

    Keep an eye out for that email and we appreciate your patience.

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