Please help me. I still haven't heard anything back from you!
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Please help. I have been waiting for two days now to hear back from wordpress.com support regarding missing content on my site, http://www.royalicingdiaries.com
Below is the message I sent and I really need help because my links are not working now:
Hi there…I am hoping you can help me and please note that I am totally new to all of this so I need some help in easy-to-understand terms.
I have been blogging for about 6 months on wordpress.com. My site was:
http://www.royalicingdiaries.wordpress.comI have now gotten a host server, HostGator, and I purchased a premium theme, Homemade Two. Since I am not technical at all, the developer of the theme redirected the name servers for me and uploaded my site to wordpress.org and HostGator. I paid for that service and it helped me a lot. They then advised me to have wordpress.com blog redirected to the new site which is http://www.royalicingdiaries.com.
I went on to my wordpress.com dashboard and paid for the upgrade to redirect my site and it’s working great. However, I have a big problem with some of my content because it is not showing up on my site now. I initially contacted the theme developer and then HostGator but both have advised me that I need to contact wordpress.com support for this.
Please help me. I am missing all of my content that I posted in July 2013. None of the posts at all are available to me in my dashboard at all so I cannot fix any of the broken links that go to that content. I’ve tried everything I can think of. I have gone through every page and every single post in my blog and have made a list of all the missing content. Below I have listed the posts that are missing:
On the page “Decorated Cookies”, the link for the “Golf Bag Cookies” and the link for “Holy Communion Crosses” are broken because that content is not there now.
On the “How I Do It” page, the following content is missing so these links are not working:
How to Color Icing
How to Assemble a Pastry Bag and Tip
How To Make Royal Icing
How To Outline and Flood Cookies
How to Thin Royal Icing
How to Make Flat Dots & LinesOn the Post “Orange and White Cookies” the content is missing for “Wet on Wet Technique” so that link is not working.
Can you please help me fix these. I’ve already let my followers and Facebook followers know that my site is up and running and yet a lot of the links are broken because of missing content and it makes the blog look horrible.
The message I get when any of the missing content is clicked on, is “The page you are searching for does not exist”.
Thank you for your help on this.
Colleen
The blog I need help with is: (visible only to logged in users)
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Because your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.
You can find support for your self-hosted WordPress site here:
http://wordpress.org/support/
http://codex.wordpress.org/Or you may need to talk to the person who did the uploading for you.
I’m sorry I cannot be of more assistance.
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Rootjosh:
Now I’m more confused than ever. When I first noticed the problem with all the missing content, I went immediately to the theme developer – the people who set up the hosted site for me and had everything uploaded. They advised that this is a wordpress.com issue with uploading the content. I then went to the wordpress.org/support area as you suggest above, and they told me the same thing – that I need to contact wordpress.com support.In the meantime, the whole premise of my blog is about how to decorate cookies and the content that’s missing is about how to decorate cookies. I am so frustrated at this point.
Can you tell me something – when I log into my wordpress.com account I still see all of those missing posts. I’ve copied them into Word just so I have them. If I go into the dashboard of my hosted site and repost every one of them, will that mess up my site? I don’t know enough about any of this to know if I should do that or not. I can’t keep posting while all of that content is missing because every post links back to that information…
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Ask your theme person if they followed these instructions when exporting and importing to your new site:
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Rootjosh:
I’ve already been through that. I’ve worked with the theme developer, my host, and wordpress.org. All of them keep telling me that this is a wordpress.com support issue, as well as the issue of me not having any followers or comments anymore since I upgraded.
I’m so frustrated at this point.
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I can see those posts on your old .com site, so they are not completely lost. It is likely that something just got mucked up in the import somehow.
Can you check to make sure those posts didn’t end up in your WordPress “trash” (not your computer’s trash/recycle bin) or “drafts” areas in the Dashboard? Let me know if you do not know how to look for them there.
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rootjosh:
Thanks for checking on it. I finally figured out how to do it myself and exported them again to my new site.
I appreciate your help though and I’m just glad I didn’t lose my content.
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Great to hear!
Let me know if there is anything else I can do for you. Otherwise, thanks for using WordPress.
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