Please help me renew my domain?

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  bpvining1 · Member · Sep 28, 2020 at 2:13 pm

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  Call me [redacted by mod] or send me correct informationabout how to pay my domain bill?

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  anukoola · Member · Sep 28, 2020 at 2:33 pm

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  Hi there,

  Can you please share your website URL so that we can assist you better?

  You have many support options: https://en.support.wordpress.com/help-support-options/

  Phone support is not offered on WordPress.com so you cannot call WordPress.com.

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  staff-ozmodiar · Staff · Sep 28, 2020 at 8:29 pm

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  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.