Please help me to authenticate with an iPhone 5s vs my old iPhone 4s?

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  lillisamy · Member · Aug 31, 2014 at 1:37 pm

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  I cannot login to settings, because I have upgraded phones and don’t have authenticator synced with my MacBook. How do I get around this?

  The blog I need help with is: (visible only to logged in users)

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  rachelmcr · Member · Sep 1, 2014 at 2:34 pm

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  Hi there,

  You can follow the steps here to disable two-step authentication and re-enable it with your new phone:

  Enable Two-Step Authentication

  If you run into any trouble with this process, please contact our account recovery team using the account recovery form described here: Account Recovery

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  lillisamy · Member · Sep 1, 2014 at 4:01 pm

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  I tried account recovery and that did not change the fact that I cannot successfully follow the steps since I do not have my old 4s. Also it will not allow me to “disable” two- step when I go to settings and click on security. I have poured through the help areas and cannot find a solution.

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  rachelmcr · Member · Sep 1, 2014 at 4:48 pm

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  Hi there,

  I’m not able to help with this in the public support forums, but I just sent you an email about this so our account recovery team can discuss your account’s private details and help you change your account’s two-step authentication settings.

  Please let me know here if you don’t receive that email from me.