Please, help me to cancel my purchased theme 'Natural'.

• 

  myvisualimpact · Member · Dec 17, 2016 at 7:31 pm

  • Copy link
  • Add topic to favorites

  I don’t see a cancel button on my purchased theme ‘ Natural’. How can I cancel it?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Dec 17, 2016 at 8:04 pm

  • Copy link

  Hi there,

  There’s a bug preventing premium theme deletion and Staff have to remove them for us. I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  themagicrobot · Member · Dec 17, 2016 at 8:08 pm

  • Copy link

  @ everyone There was already a “modlook” placed about this three hours ago.

  https://en.forums.wordpress.com/topic/how-can-i-cancel-my-premium-plan?replies=2#post-2818938

• 

  timethief · Member · Dec 17, 2016 at 8:14 pm

  • Copy link

  Oops! I did not check for duplicate threads. Thanks.