PLEASE HELP – scam site?

  • Unknown's avatar
    georgiakalty · Member ·

    I received a set of emails welcoming me to WordPress. I didn’t sign up for a WordPress account. How can I talk to a human about this to make sure I haven’t been scammed/my card isn’t being charged?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    Thanks for getting in touch. It looks like you had an ancient WordPress.com account (from 2010) and one site that hasn’t been updated since 2017. I’ve now deleted the spam site, cleared out your account’s active sessions, and noted this for our team. We’ve already taken steps against the specific spam that this site was created for, and have been monitoring it closely.

    Here are some next steps to secure or close your account.

    – Reset your password at this link.

    – When you change your password, choose a strong one. Often, this happens because a password used on WordPress.com was also used on another site that had its email/password pairs leaked. If you use this password anywhere else, consider changing those too.

    – Consider setting up two-step authentication. This can be set up so that you’re texted or notified via the WordPress app every time there’s an attempted login.

    – If you prefer, once you get into it, you can close your account instead.

    Let us know if you have any questions.

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