Please help Technical error/bug – Editing Primary Menu freezes word press completly

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  bringitdeliveries · Member · Apr 13, 2017 at 8:45 pm

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  Dear WordPress Representative,

  I am currently building my second wordpress site

  I have been edting the site all day. However for the last couple of hours editing my Primary menu either through My Site -> Menu or Customization loader – Primary menu causes all browsers to freeze solid and wordpress to not respond. I have no way of continuing with my site unless I get the Primary menu to respond

  Please help my fix this bug

  Kind regards

  Josh

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 13, 2017 at 8:50 pm

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  Please confirm the exact URL of the site you refer to by posting it here.

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  bringitdeliveries · Member · Apr 13, 2017 at 8:55 pm

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  https://bringitdeliveries.wordpress.com/

  https://bringitdeliveries.wordpress.com/wp-admin/customize.php?url=https%3A%2F%2Fbringitdeliveries.wordpress.com%2F&autofocus%5Bpanel%5D=nav_menus

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  timethief · Member · Apr 13, 2017 at 8:57 pm

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  Make sure you are running an up to date browser version found at http://browsehappy.com and make sure you have third party cookies enabled. https://en.support.wordpress.com/third-party-cookies/#how-do-i-enable-third-party-cookies

  Read all the tips here https://en.support.wordpress.com/browser-issues/ Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
  Disable any adblocker browser add-ons.
  Try using another browser.

  If you are not successful please post this specific info here:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

  Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  bringitdeliveries · Member · Apr 14, 2017 at 9:09 am

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  Thank you for the tips, I followed the instructions and still no luck

  Everything works 100% fine except the Primary Menu customization bar

  I have checked my browser and it is up to date, I was working on it just fine when It suddenly froze and now it is stuck in frozen mode

  a) Device –> Laptop Lenovo X220 ThinkPad

  b) Browser –> google chrome version 57.0.2987.133 (64-bit)

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  thetravellingmokapot · Member · Apr 14, 2017 at 9:35 am

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  Please note, I have another wordpress Blog and I just tested the Primary menu which works fine

  Therefore, there is something wrong with the bringitdeliveries Primary Menu specifically and not my browser or device

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  kokkieh · Staff · Apr 14, 2017 at 11:02 am

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  Hi there,

  I wasn’t able to edit your primary menu either, so I deleted it via the WP-Admin Menus screen:

  https://bringitdeliveries.wordpress.com/wp-admin/nav-menus.php

  Then I created a new menu via the Customizer and now I’m able to edit the Primary menu via the Customizer. Can you please check if you’re now able to edit it from there?

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  bringitdeliveries · Member · Apr 14, 2017 at 2:26 pm

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  Dear Kokkieh and timethief,

  Thank you very much, the fix you made has worked.

  Thank you for your time

  Kind regards

  :)

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  kokkieh · Staff · Apr 14, 2017 at 4:10 pm

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  Glad I could help :)