Please help to redeem my domain

  • Unknown's avatar
    jakobhostetler · Member ·

    Hi All,

    I need urgent help to redeem my domain (jphostetler.com)

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    jakobhostetler · Member ·

    I need help renewing my domain please. I transferred it to Wix.com and thought I was good to go but now my site is unavailable. Please help!

    Self-declared URL: jphostetler.com
    Jetpack: Unknown
    WP.com: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello there!

    I’m sorry to hear about the trouble you’re facing with your domain. After reviewing the domain’s status, it appears that the domain nameservers were previously updated to point to Wix. However, the domain registration itself remained here at WordPress.com. Unfortunately, the domain recently expired due to non-payment of the renewal fee.

    It’s important to note that this domain was registered under a different user account than the one you are currently logged into.

    To recover the domain, we would need to receive the request from the account that originally owned the domain. If you could log in under the owner account to reply to this thread, confirming the request to recover the domain, we can proceed with sending a payment request to reinstate the domain registration.

    I hope this clears up the situation. Please feel free to ask any questions or seek assistance with anything else you may need. We’re here to help!

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