Please help with website hack from WordPress phishing email and ‘support phone call’

  • Unknown's avatar
    srqminibus · Member ·

    My website has been hacked and I can not gain access to purge my website of malware. Who at WordPress can help? I was sent an email from ‘Wordpress’ prompting me to access my account through a link in the email. Now I am completely locked out of my WordPress professional account. I called the phone number featured as WordPress support. They placed me on hold for 25min as they were ‘figuring out my issue’ then then disconnected. I called back to ask what happened. The same person answered both calls which made me suspicious. He claimed to work for WordPress and needed a one time service payment of $185. to rectify the situation on my behalf.
    I said this must be a scam and the man immediately hung up! Please help as I am still unable to access my website…!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    Are you able to confirm the URL of the website that you need assistance with please?

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