Please, please help.
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I have a subscription on a blog I no longer have details for. I have asked in this forum before and received no answer. I cannot get in touch with wordpress in any way, and they are still taking money. I just want to cancel this. How do I do so?
The blog I need help with is: (visible only to logged in users)
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I can’t as I no longer have access to it. Unfortunately, I have been unwell for 3 years, and my affairs have been dealt with by someone else. I do however,have a receipt from wordpress.com today for subscriptions. Surely, it could be tracked via this? Thank you
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Yes, it is possible.
Enter that information on our secure site at https://wpchrg.wordpress.com to check it and you’ll also be able to contact the billing department directly from there.
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Thank you for your advice. The transaction was there and it told me to go to upgrade to cancel,but the site in question isn’t listed. When it gives me the option to cancel it takes me straight back to this forum. So, I am simply going round and round whilst wordpress takes my money, and I cannot get out of this loop. I have the domain name, but can look up nothing related to it.
I am at the end of my tether. Please can someone from wordpress actually assist me. This situation is disgusting.
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but the site in question isn’t listed
It sounds like you need to be logged in with a different account to the one you are using to post here in the community forums. Again, please share the address of the site you need help with; that will allow us to check further.
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I can give you the domain name which is fionaoliver.com. Thank you. Forgive my impatience but I feel helpless in the face of being unable to speak to anyone. Thank you
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Hi magdakrupp,
Don’t worry, I’ll try and help you get this sorted.
I do however,have a receipt from wordpress.com today for subscriptions. Surely, it could be tracked via this?
An email receipt is a great help! It’s best not to share any transaction IDs or card details on these forums though. Please try logging out of WordPress.com from the My Profile page, then log back in using the email address your receipt was sent to.
This should help ensure you are logged in to the account used to purchase the domain. Can you see it listed on the Manage Purchases page in that account?
If not, let me know and we can try something else :)
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Thank you. The receipt I have is from Paypal for the purchase. I don’t know if this makes a difference. I will attempt what you have suggested.
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Thank you, @magdakrupp. If that does not work, please share the email address it was sent to, so we can try to look it up that way. Any email address you type here it will be hidden from public view so only staff can see it.
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@magdakrupp thank you. It looks like you’re dealing with several email accounts.
I’ll reach out to you using the one you’ve associated with this account, so we can get the transaction information there. Thank you!
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I’ve checked the email at magda krupp and can see nothing from WordPress. Can you clarify if this is the email address you are using. Thank you.
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Hi there,
We have sent you a message to the email address listed here https://wordpress.com/me/account
Please check your spam folder and make sure that the email isn’t caught up in any filters you may have active.
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