Please Re-instate my Premium Subscription

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  jackinchicago · Member · Apr 5, 2017 at 5:03 pm

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  Please re-instate my Premium Subscription. I’ve lost all of my video upload space since I canceled it on 4/4/2017. I wasn’t aware I’d lose it.

  Order Summary Receipt ID: [redacted by staff]
  Transaction ID: [redacted by staff] $79.00
  John Benton

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Apr 6, 2017 at 9:50 am

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  Hi there,

  Please don’t post transaction IDs in the public forum. That information can be used by anyone to gain access to your account.

  I see you’ve already re-purchased the plan, so I’ve refunded you the second payment as it appears the first one was never refunded when you cancelled the plan.

  You should receive the refund in about 10 business days.

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  jackinchicago · Member · Apr 6, 2017 at 6:59 pm

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  Thank you! Will I get a receipt of refunded – credited amount?

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  kokkieh · Staff · Apr 7, 2017 at 4:58 am

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  You should see a receipt in your billing history, yes:

  https://wordpress.com/me/purchases/billing/

  You can print it out, or email it to yourself from there.