Please Reactivate My Account: aliceandmolly.com
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Dear WordPress. Please send a link so that I can pay and continue with my site: aliceandmolly. Recently, I noticed that it may have been switched to a ‘Business’ account which it isn’t. I would like to access Account Payment and pay for another year.
Sincerely,
Lynne Nielsen
(email visible only to moderators and staff)
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Hi there, Just a heads up that you’ve posted in our community forums which are public and indexed by search engines. As there is no phone support available on WordPressdotcom, I’ve redacted your phone number in your above post.
Are you logged in with the correct WordPressdotcom account to access and make the payment? I’ve gone ahead and flagged this thread for Staff attention and assistance. Thanks for your patience while they get back to you.
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Howdy!
The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.
Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to renew the upgrade.
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