Please Refund

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  kittekaat · Member · Jun 9, 2017 at 11:44 pm

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  I do not know how the premium package was purchased, it was never my intention. I have deleted everything, please may I have my hundred dollars back?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 1, 2017 at 9:15 pm

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  To save you time we can try to determine relevant details such as which upgrade, which site URL and which username account is this about.

  How many username accounts and sites do you have? Maybe you failed to cancel one and disable auto renew.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  Have you tried using that resource?

  Please subscribe to this thread so you are notified when Staff respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Jul 1, 2017 at 9:48 pm

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  I can see which upgrade you’re referring to & will email with more details.