Please refund and cancel Jetpack just purchased $299

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  denverdumpsterrolloff · Member · Jan 12, 2016 at 7:57 pm

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  Purchased on 1/12/16, call me 303-274-1500 or email at (email visible only to moderators and staff)

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  timethief · Member · Jan 12, 2016 at 8:05 pm

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  What is the domain URL please?

  Exactly which username account purchased the upgrade?

  Exactly which underlying .wordpress.COM blog was the upgrade purchased for?

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the exact same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note these two locations please:

  Dashboard > Store > My Upgrades
  https://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  https://en.support.wordpress.com/billing-history/

  Note that when we need Staff help with issues Volunteers cannot resolve we type modlook into the sidebar tags on our forum threads. I did that for you so the domain URL will not be lost.

  From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  denverdumpsterrolloff · Member · Jan 12, 2016 at 8:50 pm

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  http://www.denverdumpsterrolloff.com

  I purchased the Jetpack Business Yearly $299 1/12/16
  denverdumpsterrolloff is the user name i used

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  timethief · Member · Jan 12, 2016 at 8:52 pm

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  Thanks for the added information. Please be patient while waiting for Staff assistance.

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  staff-ozmodiar · Staff · Jan 13, 2016 at 9:45 pm

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  I have processed that refund for you and canceled the upgrade. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

  Please let me know if there is anything else I can do for you.