Please refund charge
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Hello there, I asked before and was reassured there would be no subscription charge to my private account (skehanfamilyhistory). But I just got notification of the charge. I tried to cancel my subscription but there was no visible way of doing this. Also, for some reason my airbnb work account is mixed up with my private account. Can you please refund me the 48 euro charge and cancel my private subscription. thank you. this is not a forum question, rather a customer support question – but I don’t see any other way of getting support. your help would be appreciated.
Site: skehanfamilyhistory.
Correct account: Unknown -
Hi there,
What is the full URL of the site that had a charge connected to it? I am not seeing any history of charges under the account you are contacting us from.
Also, to confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.
Let me know if you have any questions.
Thanks!
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Hi Darnell, thank you for the reply. The receipt number is [REDACTED] and the account is skehanfamilyhistory.
Assistance much appreciated!
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Hello there,
I am unable to find a transaction with that ID.
May I ask you to check as per these instructions please: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id
Lastly, can you tell me the full URL of the site please.
Many thanks.
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Hi Aleone,
thanks for reviewing. The transition ID is: [REDACTED] and the URL of the site is: skehanfamilyhistory.wordpress.com
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Hello there,
Many thanks for that information.
We’ve reached out to owner of the account to further assist.
If there are multiple WordPress.com accounts at play, please check any and all email addresses that may be in use.
Many thanks.
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