Please refund my account

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  movieclipshwb22 · Member · Sep 13, 2012 at 9:06 pm

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  I purchased Video Press on September 10, 2012 and was not happy with the performance. The upgrade section in the store stated that I was eligible for a full refund if I was not happy for any reason. I clicked on the “cancel and refund” link to request a refund and got no response. The following day, I received and email with a receipt of my purchase with no mention of my refund. I replied to that email as well as clicking on the “cancel and refund” link a second time and I have had no response from anyone. I would like to have my money refunded, please help. Thank you in advance..

  Blog URL: http://movieclipshwb22.wordpress.com

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Sep 13, 2012 at 10:44 pm

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  Sorry for the trouble, we had an issue earlier with the confirmation links.

  I have canceled and refunded your VideoPress as requested.

  Please let us know if you need any further assistance!

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  movieclipshwb22 · Member · Sep 13, 2012 at 11:00 pm

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  Thank you very much.

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  staff-blorbo · Staff · Sep 13, 2012 at 11:53 pm

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  You’re welcome!

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  movieclipshwb22 · Member · Sep 16, 2012 at 6:33 am

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  Hello again. To date, I have not received confirmation from my credit card that my account has been credited. Can you confirm this please? I appreciate all of your help to this point and I thank you in advance….

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  staff-blorbo · Staff · Sep 17, 2012 at 4:29 am

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  The refund left our account on September 13. Depending on your credit card provider, it can take up to 10 days for the credit to appear on your statement.

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  movieclipshwb22 · Member · Sep 18, 2012 at 8:49 pm

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  Again, thank you. I see now that the credit has gone through. Please feel free to contact me as updates to this software are available. I would love to follow the progress and repurchase once upgrades have been made. Have a great day today…

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  staff-blorbo · Staff · Sep 18, 2012 at 11:09 pm

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  You’re welcome!

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  wesandgrant · Member · Sep 29, 2012 at 1:15 pm

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  I purchased at 3:00 this am the videopress upgrade and accidentally attached it to the wrong blog. Yikes!!!! HELP!! who can I chat with to fix this problem? If it cannot be transferred to the correct blog, then I want a refund. thanks for your help in advance! (email visible only to moderators and staff)

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  wesandgrant · Member · Sep 29, 2012 at 1:24 pm

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  I have decided to request a full refund. I do not want to try and switch videopress to another blog. My purchase was at 3:00 am today. Please advise when the refund has been processed. Thank you.